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Service 03

Maintenance
& Repair

Fast, reliable servicing to keep every machine earning. Scheduled preventive maintenance and rapid on-call repair support — because downtime costs you money.

Machine Status Monitor
Racing Cabinet #1OPERATIONAL
Claw Machine #2OPERATIONAL
Air Hockey #1SCHEDULED SVC
Redemption #3OPERATIONAL
Punching Bag #1→ DISPATCHING
VR Pod #1OPERATIONAL
Avg Response Time
0hSame Day48h
What's covered

Keep Every Machine
Running & Earning

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Scheduled Maintenance

Regular preventive servicing visits on a fixed calendar — cleaning, lubrication, part inspection, and firmware updates before problems arise.

Rapid On-Call Repair

Something breaks mid-weekend? We dispatch same-day. Our technicians carry common spare parts so most repairs happen in a single visit.

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Parts Supply

We stock genuine parts for all major machine brands — no waiting weeks for imports. Joysticks, PCBs, screens, coin mechs, and more.

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Health Reporting

After every service visit you get a written machine health report — what was fixed, what's ageing, and what to watch. No guesswork.

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Software & Firmware

Game software updates, difficulty resets, token calibration, and cashless system firmware — keeping your machines current and compliant.

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24/7 Helpline

Call or WhatsApp our support line any time. Get remote guidance for minor issues immediately, or schedule an engineer if on-site attention is needed.

Service plans

Pick the Plan That
Fits Your Zone

Basic
Essential Care
Quarterly visits + on-call support. Ideal for smaller zones under 10 machines.
  • Quarterly preventive maintenance
  • On-call repair support
  • Machine health reports
  • WhatsApp support line
  • Basic parts at cost
Premium
Full Cover
Bi-weekly visits, unlimited callouts, all parts covered. For high-traffic mall zones.
  • Bi-weekly maintenance visits
  • Unlimited callouts included
  • All parts & labour covered
  • Priority same-day response
  • Annual deep service included
  • Revenue impact analysis

Custom AMC contracts available for chains and multi-venue operators. Contact us for pricing.

Repair process

Machine Down? Here's
What Happens Next

01

You Report the Issue

Call, WhatsApp, or email us. Describe the fault and we'll give you an immediate triage — often resolving minor issues remotely over the phone.

02

Dispatch Confirmation

If on-site visit is needed, we confirm a time slot — same day for emergency callouts, next business day for non-critical faults.

03

On-Site Diagnosis

Our technician arrives with a full toolkit and common spares. Most faults are diagnosed within 15 minutes of arrival.

04

Repair & Test

We fix the fault, test the machine thoroughly, and run a 15-play verification cycle before declaring it back in service.

05

Report & Sign-Off

You receive a service report documenting the fault, parts used, and any recommendations. Machine is back earning.

⚡ Machine down? We respond same-day

Keep Your Machines Running

Talk to us about an AMC plan or book an emergency repair — we'll get your zone back to full speed.

Request Service Now →